Answers

Quick answer

Each answer is a short fix with a link to the full guide. Can’t find yours? Ask Ask Plunk (the sparkle in the sidebar) in either app, or contact support.

Plunk Studio

• Why is my job paused?
• The fabric pattern looks too big or too small
• The result doesn’t match my product
• Where are my results?
• Does a redo cost credits again?
• Why is my video taking a long time?
• How do I change my product category in Studio?
• My client’s share link won’t open
• How do I ask a client to approve work?
• My images aren’t showing on the Shopify product page
• I approved it. Why didn’t it go anywhere?

Plunk Commerce

• Why do my numbers look wrong?
• My feed stopped updating
• A rep shows no dealers
• The tracker isn’t recording visits
• How do I export a report?
• Does Plunk Commerce include Plunk Studio?

Account & billing

• I’m out of credits
• I can’t sign in
• How do I add a teammate?
• How do I cancel my plan?
• Where are my invoices?
• Do unused credits roll over?

Developers

• The API returns 401 or 403
• Which plans include the API?