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The result doesn't match my product

  • Redo with a note. Say what’s wrong in plain words, for example “keep the arms square” or “the legs should be brass”.
  • Fix an area. Draw a box around the part that’s wrong. Only that area is redone.
  • Start from a better photo. A clean, front-on catalog photo gives the most faithful results. Use Clean up the photo first in Customize when the photo is busy.
  • Video: if the product changes during a clip, redo it with a note or choose 180° instead of a 360 turn.
  • Each redo makes a new picture, so it’s billed again. See does a redo cost credits again?.
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