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How your data flows into Plunk Commerce

Manage Data, Connect tab: every source that feeds Plunk Commerce and its status. Sample data.

The sources

Section titled “The sources”
Source How it arrives What it turns on
Site tracker A snippet on every page of your site Website Analytics, contacts, product interest, funnels
Product feed A file Plunk picks up on a schedule, or a one-time upload Product Explorer, forecasts, Plunk Studio libraries
Customer feed A scheduled file, a CSV, or built from the tracker Dealers or Accounts, contacts, territory
Sales feed A scheduled file, one row per order line Sales, Territory & Reps, Stores, forecasts, options
Sales reps and territories A file of who covers which ZIP codes Rep pages, coverage map
Inventory A spreadsheet, your online store, or a nightly feed Inventory planner, stock checks
GA4 history A one-time import History from before the tracker
Shopify One connection Products, orders, customers and inventory together

How feeds work

Section titled “How feeds work”

A feed is a file Plunk picks up from an address you give it (http, https or ftp), every day, every Monday or on the 1st of each month. For each feed you choose what a run does, for example Add new and update existing or Replace recent days, keep older history.

Every delivery is checked before it lands. If a row has a problem, the run names the column and the row, and good rows still come in. Fix the file and the next delivery clears it.

The columns each feed needs are on its card under View contract. The key joins are:

  • The product id in your product feed matches product_id in your sales feed.
  • The customer reference_id matches customer_id in your sales feed.
  • email merges customers with the contacts the tracker finds.
  • A rep code on sales or customers powers rep and territory views.

When things update

Section titled “When things update”
  • The tracker records visits as they happen. Most screens roll them up overnight.
  • Feeds update on their own schedule. A feed counts as overdue when it hasn’t run within its schedule plus 6 hours.
  • Lists that fill themselves, funnels and options rebuild nightly.

If something looks off

Section titled “If something looks off”
Section titled “Related”
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