Fix common Plunk Commerce problems

Quick answer

Most problems come down to the date range or a data source. Check the date range and trend comparison in the top bar first, then open Manage Data to see whether the feed or tracker behind the screen is current.

Common problems

• Numbers look wrong, or two screens disagree. Check that both screens use the same date range, then compare the metric definitions in each screen’s header. See Why do my numbers look wrong?
• A feed stopped updating. Open Manage Data and look at the feed’s card. It shows when the last delivery landed and the actual error, with the row that caused it. See My feed stopped updating
• A rep shows no dealers. Rep pages fill from the rep codes on your sales and customer feeds. See A rep shows no dealers
• The site tracker isn’t recording. Make sure the snippet sits in the shared footer of every page, then run the check again from Setup. See The tracker isn’t recording visits
• A screen shows no data at all. The screen is usually waiting on a source you haven’t connected yet. Manage Data shows what each source unlocks.
• A map shows fewer visits than the totals. Maps only count visits with a known location. Some visitors can’t be located.

Still stuck?

Ask Ask Plunk (the sparkle in the top bar), which can check your feeds and numbers for you. If that doesn’t solve it, contact support.

Related

• How data flows in
• Manage Data
• Install the site tracker